Privacy Policy
Construct Psychology ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you have questions about how we handle your personal information, you can reach us at hello@constructpsychology.com
Collection of Personal Information
We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries. The types of information we may collect include (but are not limited to):
Your name, email address, phone number, and other contact details
Information related to your enquiry, booking, or interaction with us
Payment details, if applicable
Other information you voluntarily provide to us (e.g., feedback, survey responses)
We may also collect information when you:
Contact us via forms, email, or phone
Sign up for updates or services
Participate in surveys or promotions
Visit our website (usage data may be collected automatically)
How We Collect Your Information
Your personal information may be collected through:
Direct interactions with you (via forms, messages, calls)
Website interactions (cookies, analytics, browser/device information)
Third parties (where legally permitted and with appropriate safeguards)
If we receive your information via a third party, we will take reasonable steps to ensure it was lawfully collected.
Use of Personal Information
We use your personal information for purposes such as:
Delivering our services
Responding to your enquiries
Sending updates or marketing (if you have consented)
Improving our services and website
Fulfilling legal or contractual obligations
We may contact you via email, phone, SMS, or mail unless you opt out.
Cookies and Website Analytics
Our website may use cookies—small data files that help us understand how users interact with our site. Cookies:
Allow for smoother navigation and improved functionality
May be used for analytics and to personalise your experience
You can disable cookies via your browser settings, but this may limit certain features.
Third-Party Links
Our Website may contain links to external websites not controlled by Construct Psychology. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before sharing personal information.
Disclosure of Personal Information
We do not sell your personal data. We only share your information in limited circumstances, such as:
When required by law (e.g., court orders, legal investigations)
With trusted service providers (e.g., IT or email support) who help us deliver our services
To protect our legal rights, property, or the safety of clients or others
In the event of a business restructure, sale, or merger (with confidentiality safeguards)
Where personal information is disclosed to third parties, we require them to handle your information in accordance with this Policy.
Data Security
We take the security of your personal information seriously. Our safeguards include:
Physical security (e.g., locked offices)
Digital protections (e.g., password-protected systems, encryption, firewalls)
Organisational measures (e.g., access controls and staff training)
While we strive to protect your information, no transmission over the internet can be guaranteed as 100% secure. You provide information at your own risk.
Accessing and Updating Your Information
You have the right to:
Request access to the personal information we hold about you
Request corrections if your information is outdated, incomplete, or inaccurate
Requests should be made in writing to hello@constructpsychology.com. We may require identification and may charge a reasonable administrative fee.
Complaints
If you believe we have breached your privacy rights, please contact us at hello@constructpsychology.com. We will investigate your complaint and aim to respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legislation or business practices. All updates will be published on this page. We recommend checking back regularly.
Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact us:
hello@constructpsychology.com